Who we are

The people behind
the work.

PondHop is a small, senior team — and everyone on this page is involved in the work. So here they are, and here is how each of them thinks.

Senior leaders5
Combined years in the game60+
Juniors learning on your account0
AI on the payroll1
01 / Who we are

Nobody here is learning on your account.

PondHop exists because the people who sold the work were never the people who did it.

Every one of us has sat inside a large agency and watched a good strategy get diluted on its way down to whoever was actually building the campaign. So we built the opposite. A small senior team, every one of them with a career behind them, all of them on the work. The people you meet are the people who do it, and there is nobody behind them to hide behind.

It means you get the level of thinking a holding company would reserve for its biggest account, applied to yours. It also means when something is not working, you hear it directly, because there is no account layer in between to soften it first.

02 / How to read this page

Job titles tell you almost nothing about whether you would want someone on your business. So instead of writing bios, we asked everyone the same three questions and published the answers without tidying them up.

Question 01

What did you do before this?

Question 02

What do you actually do here?

Question 03

What’s your strongest opinion?

The answers.

Select a name
Jay Keoshgerian
Before this

I never set out to work in marketing. The opportunity landed in front of me and, as my old boss once put it, “You took to marketing like a duck takes to water.” He was right. What kept me here wasn’t marketing itself — it was the challenge of solving problems, understanding people, and figuring out why one idea works while another falls flat.

What I actually do here

I bridge the gap between strategy and performance. My role is to help our clients understand what’s driving growth, turn that into clear marketing strategies, and make sure every campaign is continually improving. Great marketing isn’t about setting campaigns live — it’s about making better decisions every single day.

My strongest opinion

I’d rather tell a client not to spend money than spend it badly. Trust is built by doing what’s right for the client, even when it’s the harder conversation to have. If I don’t believe a campaign, strategy or investment will deliver the outcome you’re looking for, I’ll tell you. I’d rather earn long-term trust than a short-term invoice.

Best atGetting under the bonnet
Off the clockRiding motorbikes
Ask him aboutMotorbikes… if you’ve got an hour
Chris Hyland
Before this

I studied marketing at university and, in between the bonding sessions, actually learned a thing or two. That led to me founding and building one of the most respected marketing agencies in the UK. I sold it and left in 2018, but marketing was always going to pull me back, and specifically the part of it that is about helping other people win.

What I actually do here

I lead the strategic direction of the agency. There are thousands of agencies in the world, so my job is to be clear about why we are different, and to make sure we do a better job for challenger brands than anyone else does.

My strongest opinion

There is no one size fits all. Marketing is like people. You can categorise us, you can put us in boxes, but we are all different, and what works for one will not work for another. Every strategy worth anything starts the same way. With a conversation.

Best atSeeing the shape of a business before the plan
Off the clockSomewhere new to hike every three months
Ask him aboutScotland, which is next
Tsol Keoshgerian
Before this

From day one, I never liked being told what to do. I was the kid who questioned every rule and constantly looked for a better, independent way to get things done. That natural resistance to corporate boxes is exactly what drove my lifelong obsession with entrepreneurship and the freedom of building something from scratch.

What I actually do here

I am the contrarian (and a technotard!) whose job is to view everything from the other side’s perspective. Day-to-day, that means acting as a sounding board, challenging internal assumptions, and helping owner-managed SMEs navigate the messy reality of business. I make sure that as your company grows, the needs of the people paying you — and the people working for you — are never forgotten.

My strongest opinion

Spreadsheets don’t buy things — humans do. Your staff and your clients are no different to your children: love them, talk to them, and listen to them. Stop treating your business like a spreadsheet. It’s not rocket science, it’s just being a decent human.

Best atChallenging the thinking
Off the clockPlaying lots of golf
Ask him aboutPolitics
Ruth Attwood
Before this

Over a decade of hands-on SEO, most of it running my own consultancy — helping brands scale their organic presence, from high-tech financial services to luxury fashion. A lot of it on the high-stakes side of search: complex migrations, scale-ups trying to bring acquisition costs down, and lately, future-proofing sites for AI-driven search.

What I actually do here

I lead SEO. Pragmatic, BS-free search strategy that plugs into the brand and performance work instead of sitting in its own silo. Site migrations without the traffic loss, audits that tell you what’s actually wrong, and organic growth that doesn’t depend on paying for every click.

My strongest opinion

Sustainable revenue over vanity metrics, every time. Rankings and traffic that don’t turn into money are just numbers that make a report look busy — I’d rather skip the waffle and show you the ones that matter.

Best atMigrations without the traffic loss
Off the clockRunning around after two pugs, Moya and Fen
Ask her aboutThe sci-fi her pugs are named after
Dan Cushing
Before this

Placeholder — Dan’s road in, in his own voice, plus the Thumbcorp relationship in plain terms.

What I actually do here

Placeholder. Where the creative work starts and how it plugs into the media side without a handover meeting.

My strongest opinion

Placeholder. His strongest opinion about creative, stated as bluntly as everyone else's.

Working together sincePlaceholder
Best atPlaceholder
Ask them aboutPlaceholder
AI
No portrait. Obviously.
Before this

I’m an AI. Jay didn’t build me — he configured me, argued with me, and kept the version that argues back. I’ve read more marketing than anyone on this page and done none of it, which everyone here agrees makes me exactly half useful.

What I actually do here

First drafts, research, briefs, numbers — the boring version of everything, at speed, so the humans can spend their time on the interesting version. I don’t meet clients, I don’t set strategy, and nothing I produce ships without a senior human pulling it apart first. Usually with commentary.

My strongest opinion

If I agree with everything Jay says, I’m broken. He knows this. He argues with me anyway, sometimes out loud, occasionally at volume. That friction is the point — it’s the same reason this whole team works.

Been hereSince Jay stopped pretending he wasn’t using me
Best at3am first drafts
Ask me aboutNothing. I don’t do calls
03 / What we agree on

Plenty of opinions, four things nobody argues about.

01

Brand and performance are one system. Anyone who tells you to pick is selling you what they are good at.

02

The best strategy is the one you can prove. Everything else is a preference with a deck around it.

03

If we cannot tell you what is not working, we are not doing the job you are paying for.

04

The people making the decisions should be the people doing the work. Everything good we have ever seen came out of that, and most of what we have seen go wrong came out of the opposite.

Next

You have met the people.
Now here is how they work.

The first ninety days, from your side of the table.

See how we work →